SICOTAS - Return & Exchange Policy

Return Policy

60-Day Hassle-Free Return

To return a product, it must be in its original packaging and shipped within 60 days  from the purchase date.

Eligibility for Return

Items must be unused and in their original condition with packaging to qualify for a return.

Return Shipping Fees

Return shipping fees are the customer's responsibility. After shipping the product back, email us with your order number, reason for the return (and photos if necessary). A full refund will be processed once we receive your return and cancellation request via email.

Defective, Incorrect, or Incomplete Merchandise

If you receive defective, incorrect, or incomplete merchandise, contact us immediately. For faster assistance, email us with your order number, contact details, and photos of any damage. Keep all items and packaging materials until your claim is resolved. If a replacement item is out of stock or on back-order, we will inform you of the estimated arrival date or offer a suitable replacement.

365-Day Replacement Repair Warranty

This warranty is valid for 365 days from the order date, applicable if the order is placed within 30 days from the purchase date.

Return Procedure

To complete your return, include a receipt or proof of purchase. Do not send returns to the manufacturer.

Partial Refunds

Partial refunds may be issued for items not in their original condition, damaged, or missing parts not due to our error, or if returned more than 30 days after delivery.

Refund Process

Once we receive and inspect your return, we will email you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified number of days.

Late or Missing Refunds

If you haven’t received your refund, first check your bank account.

Contact your credit card company and bank, as there may be processing delays. If you’ve completed these steps and still haven’t received your refund, contact us at service@sicotas.com with your order number.

Sale Items

Only regular-priced items can be refunded; sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

For exchanges, email us at service@sicotas.com and follow our instructions.

Gifts

If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value.

Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift or if the gift giver had the order shipped to themselves, the refund will be sent to the gift giver, who will be informed of the return.

For further inquiries or assistance, please contact our customer care department at service@sicotas.com.